Last updated: 19 September 2026 · Operator: AirconLeads (ABN: [TO BE INSERTED]), Queensland, Australia · Contact: hello@airconleads.com.au
This policy explains how AirconLeads collects, uses, discloses and protects personal information. It applies to visitors to our website, prospective clients, clients, and people whose information we process on behalf of our clients (such as their leads and customers).
1. Who we are
AirconLeads is a lead-generation agency for trade businesses. We collect personal information to deliver our services, communicate with prospects and clients, and operate our business.
2. What personal information we collect
- Prospect and client contact details — name, business name, email address, phone number, position.
- Business information — licence numbers, service areas, business hours, website details.
- Lead and tracking data processed on behalf of clients — for leads we generate for clients: name, phone number, email, call recordings or call metadata (where call tracking is used), and the lead source.
- Technical data — IP address, browser type, device information and pages visited (via analytics on our website).
- Payment metadata — billing contact and transaction records (card details are processed by our payment provider; we do not store full card numbers).
We generally collect this information directly from you (via forms, email, phone or our tools), from our clients (who provide lead or customer data for processing), or automatically via website analytics.
3. Why we collect it
To respond to enquiries and provide proposals; to deliver, manage and report on our Services (including lead tracking and advertising); to send service updates, reports and invoices; to send marketing communications about AirconLeads services; and to improve our website and services.
4. Direct marketing and your unsubscribe rights
We send commercial electronic messages only in accordance with the Spam Act 2003 (Cth): every marketing email identifies AirconLeads with our contact details, and includes a functional unsubscribe link or clear opt-out instruction; we action opt-outs within 5 business days. Where we contact a business on your behalf as part of our Services, we handle responses and opt-out requests on your instruction and log them accordingly. You may opt out at any time via the unsubscribe link or by emailing hello@airconleads.com.au.
5. Call tracking and recordings
Where a client engagement includes call tracking, calls to tracked numbers may be recorded or logged for quality and reporting purposes. Where calls are recorded, this will be disclosed by a pre-call announcement or the client's own disclosures. Call recordings are stored on the tracking provider's infrastructure, are accessible to the client and to AirconLeads for reporting, and are retained only as long as needed for reporting or dispute resolution (ordinarily up to 12 months, unless a dispute requires longer).
6. Disclosure
We disclose personal information only to: service providers who help us operate (email platform, CRM, website/analytics providers, call-tracking providers, payment processors) under contractual confidentiality and data-handling obligations; advertising platforms (Google, Meta) in the course of managing client campaigns; professional advisers (accountant, insurer, lawyer) where necessary; and authorities where required or authorised by law.
Some service providers may store data outside Australia (e.g. the United States or Singapore). Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles it in accordance with this policy and the Australian Privacy Principles where applicable.
7. Client obligations
Clients who provide us with personal information about their own customers or leads confirm that they have collected that information lawfully and are authorised to share it with us for the purposes of delivering the Services.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encrypted connections, and limiting access to personnel who need it. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Retention
We keep personal information only as long as necessary for the purposes above: active client data for the life of the engagement plus any legally required period (ordinarily up to 7 years for financial records); prospect data until you ask us to delete it or it becomes stale; lead tracking data per section 5.
10. Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you by emailing hello@airconleads.com.au. We will respond within a reasonable time (ordinarily within 30 days). If you believe we have breached this policy or your privacy rights, contact us and we will investigate and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The current version is always published on our website with the date above.